Submit a request

Please select relevant product, category and topic

Alphanumeric string ending in either "cbiz" or "cper"

Please fill the subject of the request in a free format.

Please enter the details of your request. A member of our support staff will respond as soon as possible.

If applicable mention the partner you are writing us about

Needs to match name in provided ID document

Account must be in the name of the requestor

IMPORTANT: The request will be auto-rejected if we do not find an exact match with the number that you are entering in this field. Therefore it is important that you add the correct giftcard number and only the number. For Backwerk cards the following is required: 16 digits, only numbers (e.g. 1234567890123456). For L'Osteria or Nordsee cards the following is required: 10 digits, letters and numbers (e.g. 1A2B3C4D5E). The correct giftcard number is either stated on the card or can be accessed via a QR code that is placed on the card instead.

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