Submit a request – Solaris Help Center

Your email address

Topic of your request

Please select relevant product, category and topic

Person / Business ID(optional)

Topic

Type of request

Type of request(optional)

First name(optional)

Last name(optional)

IMPORTANT! PLEASE READ THE FOLLOWING TEXT AND CONFIRM BY CHECKING THE CHECKBOX BELOW: Your request will be processed automatically, so it is important that you enter the data correctly and exactly as described so that we can respond to your request as quickly as possible. Please also make sure that your card was actually issued by what was then Solarisbank AG (now Solaris SE). You can do so by checking the disclaimer on the back of the card. Cards that do not mention 'Solarisbank AG', are not issued by us and therefore cannot be refunded by Solaris. This specifically includes L'Osteria cards that are issued directly by L'Osteria (i.e. do not reference 'Solarisbank AG' on the card). For these cards, please contact the respective L'Osteria restaurant to redeem the credit.

Subject

Please fill the subject of the request in a free format.

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Your desired outcome(optional)

Market

IBAN(optional)

Name of the account holder who made the transfer into a Solarisbank account(optional)

Solaris IBAN (If you have transferred money to a Solarisbank account please add the IBAN here)(optional)

Organization name (partner)(optional)

If applicable mention the partner you are writing us about

First and last name of requestor

Needs to match name in provided ID document

IBAN of account for payout of the remaining balance

Account must be in the name of the requestor

Transaction amount(optional)

Transaction date and time(optional)

I have attached photos of front and back of my giftcard

I have attached photos of front and back of my ID document

I have read and agree to the privacy policy (http://www.solarisgroup.com/de/privacy-policy).

I hereby authorize and instruct Solaris SE to send the remaining balance of my giftcard to my nominated external account above. I recognize and hereby accept that: • I am solely responsible for the accuracy of information provided in this document • Solaris SE does not assume any liability for potential loss of assets resulting from transfers made to an incorrectly stated beneficiary account • Solaris SE has no technical means to verify the accuracy of the creditor account details

Email address associated with the account(optional)

Address associated with the account

Birth City(optional)

Birth Date(optional)

Date of statement(optional)

Transaction details: date(optional)

Name of the business (if applicable)(optional)

Transaction details: amount(optional)

Period for statement from(optional)

Transaction details: sender/reciever(optional)

Period for statement to(optional)

I would like to receive the account statement(s) for the specified issue period:(optional)

Document language (optional)

Document format(optional)

Giftcard number

IMPORTANT: The request will be auto-rejected if we do not find an exact match with the number that you are entering in this field. Therefore it is important that you add the correct giftcard number and only the number. For Backwerk cards the following is required: 16 digits, only numbers (e.g. 1234567890123456). For L'Osteria or Nordsee cards the following is required: 10 digits, letters and numbers (e.g. 1A2B3C4D5E). The correct giftcard number is either stated on the card or can be accessed via a QR code that is placed on the card instead.

Attachments(optional)

Add file or drop files here