Submit a request – Solaris Help Center

Your email address

Topic of your request

Please select relevant product, category and topic

Person / Business ID

Topic

Type of request(optional)

First and last name(optional)

Market

IBAN(optional)

Name of the account holder who made the transfer into a Solarisbank account(optional)

Solaris IBAN (If you have transferred money to a Solarisbank account please add the IBAN here)(optional)

Organization name (partner)(optional)

If applicable mention the partner you are writing us about

Subject

Please fill the subject of the request in a free format.

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

First and last name of requestor

Needs to match name in provided ID document

IBAN of account for payout of the remaining balance

Account must be in the name of the requestor

Giftcard number

The giftcard number is either stated on the card or can be accessed via a QR code that is placed on the card instead.

Transaction amount(optional)

Transaction date and time(optional)

I have attached photos of front and back of my giftcard

I have attached photos of front and back of my ID document

I have read and agree to the privacy policy (http://www.solarisgroup.com/de/privacy-policy).

I hereby authorize and instruct Solaris SE to send the remaining balance of my giftcard to my nominated external account above. I recognize and hereby accept that: • I am solely responsible for the accuracy of information provided in this document • Solaris SE does not assume any liability for potential loss of assets resulting from transfers made to an incorrectly stated beneficiary account • Solaris SE has no technical means to verify the accuracy of the creditor account details

Attachments(optional)

Add file or drop files here