Solaris SE (hereinafter: "Bank") allows customers to open a basic account exclusively through its cooperation partners (hereinafter: "Cooperation Partners"), through which the Bank also offers regular payment accounts for consumers.
If a customer requests the opening of a basic account, he/she shall apply for this via a cooperation partner as part of the account opening process or registration with the cooperation partner or immediately after opening the account.
Customers interested in opening a basic account with the Bank must submit a written application with (if applicable) supplementary documents and a photocopy of the Government issued Identification document via the support team of the respective cooperation partner. The enclosed "Antrag Basiskonto" must be used for the application.
Scope of services
The Bank shall set up a current account for the customer, credit incoming payments to the account and process payment transactions initiated by the customer (e.g., transfers, standing orders or direct debits) to the debit of this account, provided the account has sufficient credit.
In particular, the following services are covered by the account agreement:
- Account management
- Credit transfers
- Standing orders
- Direct debits
- Cash withdrawals from ATMs
- Use of online banking via the cooperation partner's user interface
- Receipt of account statements
- Depending on the product offer of the cooperation partner: debit card with a secret code
Fees and costs
The prices for the Bank's services are derived from the Bank's List of Prices and Services and the price quotations of the cooperation partners.
The customer is responsible for his/her own costs (e.g. postage).
When opening an account, the relevant contractual provisions are agreed, in particular the Bank's General Terms and Conditions and the relevant terms and conditions for credit transfers, direct debits and the debit card. The terms and conditions can be found at www.solarisgroup.com/de/kundeninformation. The Bank will provide the documents upon request. The identification is performed by our partners in accordance with their respective T&C’s.