If your account has a negative balance, please top up the balance immediately. If we don’t receive a payment by the closure date, we may hand over this claim to an external collection agency for further processing. To prevent further costs for you, we recommend sending a SEPA transfer from another bank account to your Vivid account or, in the event that your account is already closed, to our alternative payment account, immediately upon noticing the negative balance.
Please use the following bank details to pay the outstanding amount by bank transfer:
Recipient: Solaris SE
IBAN: DE21 1101 0101 0000 3200 21
BIC: SOBKDEB2XXX
Payment Details (Verwendungszweck): {Your Vivid IBAN: DEXX XXXX XXXX XXXX XXXX XX}
*Please note that payments to this account can take up to 14 calendar days to be credited to your account.