If your account has a negative balance, please top up the balance immediately. If we don’t receive a payment by the closure date, we may hand over this claim to an external collection agency for further processing. To prevent further costs for you, we recommend sending a SEPA transfer from another bank account to your Helios account or, in the event that your account is already closed, to our alternative payment account, immediately upon noticing the negative balance.
If you are having difficulties to balance your account, please transfer the amount to our alternative payment account so we may direct the funds accordingly.
Please use the following bank details to pay the outstanding amount by bank transfer:
Recipient: Solaris SE
IBAN: DE21 1101 0101 0000 3200 21
BIC: SOBKDEB2XXX
Payment Details (Verwendungszweck): {Your Helios IBAN: DEXX XXXX XXXX XXXX XXXX XX}
*Please note that payments to this account can take up to 14 calendar days to be credited to your account.
If you have questions regarding a payment reminder from Solaris or about Solaris charges, please feel free to reach out to us via the Solaris Help Center.