As a licensed bank regulated by the German Federal Financial Supervisory Authority, Solaris occasionally has to ask you additional questions to ensure the secure and compliant use of your account. In most cases, this is required when Solaris suspects that someone with criminal intent is attempting to highjack your account or make a fraudulent transaction, or when Solaris is alerted by an extremely unusual activity on your account. By accepting Solaris’ terms and conditions for using Solaris’ services, your agree to cooperate with Solaris to resolve additional inquiries about activity on your account. In instances when your ignore inquiries, Solaris reserves the right to treat this as a breach of the terms and conditions and consequently terminate business relation with you.