Envoyer une demande – Centre d'aide Solaris

Adresse e-mail

Topic of your request

Please select relevant product, category and topic

Person / Business ID

Please provide the Person/Business ID. If not applicable, kindly indicate 'N/A'.

Sujet

Type de demande

Type de demande(valeur facultative)

Customer sent request on(valeur facultative)

Prénom(valeur facultative)

Nom de famille(valeur facultative)

IMPORTANT! PLEASE READ THE FOLLOWING TEXT AND CONFIRM BY CHECKING THE CHECKBOX BELOW: Your request will be processed automatically, so it is important that you enter the data correctly and exactly as described so that we can respond to your request as quickly as possible. Please also make sure that your card was actually issued by what was then Solarisbank AG (now Solaris SE). You can do so by checking the disclaimer on the back of the card. Cards that do not mention 'Solarisbank AG', are not issued by us and therefore cannot be refunded by Solaris. This specifically includes L'Osteria cards that are issued directly by L'Osteria (i.e. do not reference 'Solarisbank AG' on the card). For these cards, please contact the respective L'Osteria restaurant to redeem the credit.

Sujet

merci d'ajouter le sujet de votre demande

Description

Merci de détailler votre demande. Un membre de notre support vous répondra dès que possible

Solution souhaitée(valeur facultative)

Marché

IBAN(valeur facultative)

Name of the account holder who made the transfer into a Solarisbank account(valeur facultative)

Solaris IBAN (If you have transferred money to a Solarisbank account please add the IBAN here)(valeur facultative)

Nom du partenaire

merci d'indiquer par quel partneraire vous nous contactez, si possible,sinon sélectionnez NA.

First and last name of requestor

Needs to match name in provided ID document

IBAN of account for payout of the remaining balance

Account must be in the name of the requestor

Montant de la transaction(valeur facultative)

Date et heure de la transaction(valeur facultative)

I have attached photos of front and back of my giftcard

I have attached photos of front and back of my ID document

I have read and agree to the privacy policy (http://www.solarisgroup.com/de/privacy-policy).

I hereby authorize and instruct Solaris SE to send the remaining balance of my giftcard to my nominated external account above. I recognize and hereby accept that: • I am solely responsible for the accuracy of information provided in this document • Solaris SE does not assume any liability for potential loss of assets resulting from transfers made to an incorrectly stated beneficiary account • Solaris SE has no technical means to verify the accuracy of the creditor account details

Addresse email associée au compte(valeur facultative)

Adresse postale associée au compte

Ville de naissance(valeur facultative)

Date de naissance(valeur facultative)

Date du relevé bancaire(valeur facultative)

Détails des transactions : date(valeur facultative)

Nom de l'entreprise (si applicable)(valeur facultative)

Détails des transactions : montant(valeur facultative)

Période pour le relevé bancaire du(valeur facultative)

Détails des transactions : donneur d'ordre/bénéficiaire(valeur facultative)

Période pour le relevé bancaire au(valeur facultative)

Je souhaite recevoir le(s) relevé(s) de compte au format suivant :(valeur facultative)

Langue du document(valeur facultative)

Format du document(valeur facultative)

Giftcard number

IMPORTANT: The request will be auto-rejected if we do not find an exact match with the number that you are entering in this field. Therefore it is important that you add the correct giftcard number and only the number. For Backwerk cards the following is required: 16 digits, only numbers (e.g. 1234567890123456). For L'Osteria or Nordsee cards the following is required: 10 digits, letters and numbers (e.g. 1A2B3C4D5E). The correct giftcard number is either stated on the card or can be accessed via a QR code that is placed on the card instead.

Pièces jointes(valeur facultative)

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