What happens if a direct debit fails?
If a direct debit cannot be processed, please manually transfer the due monthly installment, including any return debit fees. The specific IBAN for each loan is available in your Splitpay customer account. The installment for the following month will then be collected again via regular direct debit.
I have new bank account details. What do I need to do?
To change your bank details, we require a new direct debit mandate. Please follow these steps:
- Download the form: SEPA-Mandate Form
- Fill it out and sign it.
- Upload as a scan or photo via our contact form.
Please note the deadline: We need the new mandate at least 10 days before the due date to debit the next installment from your new account. If you miss this deadline, the payment will be debited from your old account. If this fails, you will need to transfer the installment manually, and additional return debit fees may apply. Your new mandate will then become effective from the next payment cycle
Can I change contract details like the installment amount or the collection date?
The terms agreed upon when the loan was initiated—such as the installment amount, term, or due date—are fixed and cannot be changed.