Solaris’ subsidiary Solaris Digital Assets GmbH provided you with your crypto wallets. Crypto assets stored in the crypto wallets by Solaris Digital Assets GmbH are secured but can no longer be accessed via the Nuri app.
If you wish to withdraw funds, please raise a request here.
Please note that your Bitcoin and Ether vaults are not covered by Solaris SE’s services or the services of Solaris Digital Assets GmbH. Not sure of the difference between your Nuri wallet and Vault? Please check the following article : here.