As a licensed Bank regulated by the German Federal Financial Supervisory Authority, Solarisbank is subject to banking regulations which, in certain scenarios, impose legal restrictions on the disclosure of details about specific restrictive measures being taken on your account. Solarisbank also has internal compliance procedures that define account blockings, account closures or the halting of transactions. Due to compliance requirements, Solarisbank is not always able to provide a detailed explanation on these internal procedures to you, in an effort to prevent fraudsters with criminal intent from abusing this information and attempting to exploit it. Whenever the reason for Solarisbank’s restriction of your account is related to something within your control (e.g. you failed to answer questions or forgot to send requested documents), Solarisbank will share this information with you.