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  2. Account closings and blocks

Account closings and blocks

  • Why did I receive a notification that my account will be closed in 60 days?
  • Why can’t I receive a detailed explanation for why my account was blocked/closed or transactions were put on hold?
  • Why was my account suddenly closed without warning?
  • Why was the transaction I sent put on hold / Why has the transaction I’ve been sent not arrived yet?
  • My account has been blocked but I have not received any information. What do I do?
  • Why was my account suddenly blocked without warning?
  • Why was my account not opened after completing my identity verification?
  • Why was my account blocked immediately after I had completed my identity verification and opened my account?

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Money Laundering Reporting Officer: Nora El Azzouzi   Contact form

Compliance Officer: Christopher Brunner   Contact form

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